Shipping & Returns
As Rose & Rain pieces are handmade to order, this requires 2-6 weeks for production as soon as payment is received, plus shipping time. For any urgent requests, please send an email to firstname.lastname@example.org before placing your order.
Calculated shipping at check out via Canada Post Canada Post Expedited Parcel with Delivery Confirmation so that it may be trackable. Estimated shipping time 1-15 business days.
Calculated shipping at check out via Canada Post Expedited Parcel USA with Delivery Confirmation so that it may be trackable. Estimated shipping time 7-15 business days.
Calculated shipping at check out via Canada Post Expedited Parcel with Delivery Confirmation so that it may be trackable. Estimated shipping time 10-20 business days.
Please note: Rose & Rain is not responsible for any lost or stolen items that may occur during transit, thank you for your understanding. If you would like to choose a different shipping carrier, please email email@example.com
Important: International orders may be subject to local customs duties and taxes that Rose & Rain is not responsible for – it is up to the buyer to look over these potential fees. These duties and taxes are not included in the price of the goods listed on the website, or shipping costs. Rose & Rain is legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
For further information, please contact your local customs office.
Returns and Exchanges
Because each piece is handmade to order, we cannot accept returns please consider this when making your purchase. However your satisfaction is very important to us, if you would like to make an exchange, that can be arranged within 7 days of receipt of your piece for store credit. Original shipping costs (and duties, if applicable) are non-refundable. All exchanges must be in their original packaging and unworn. We have the right to refuse items that are not in their original condition.
with your order # to arrange an exchange.
Please note sale items are final sale and cannot be exchanged.
If for some reason you are not fully satisfied due to a fault in the product, please contact firstname.lastname@example.org with your order #.
Please note that we do not accept liability for shipping loss and are not responsible for any exchange packages that are not received. International duties and taxes are the responsibility of the purchaser and can not be returned on exchanged items.